Caravan HQ is a family owned and operated Caravan dealership specialising in luxury Australian made RVs and Caravans. They are a team of passionate caravaners who specialise in providing unparalleled service to those who are looking for their dream caravan.
How Angus Knight future proofed their travel program for more savings and fewer roadblocks
Industry: Insurance
Time with CT: 9 years
Airfare savings: 35% negotiated with preferred suppliers
Travel savings: $250k
Angus Knight and its numerous business divisions develop individuals, communities and organisations by providing employment, education and workplace solutions for those living in rural areas of Australia.
“Transitioning to the services offered by Corporate Traveller, including their online booking tool, now allows our managers to approve travel online.
Our new finance processes take 10% of the time they used to, which has helped us save half the yearly workload of a full-time employee on our financial admin team.”
- Peter Homan, General Manager of Finance & Corporate Services, Angus Knight.
Background of CHQ’s travel needs:
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As an SME with over 400 staff across wholly owned businesses and affiliates who service a range of diverse markets.
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Employees often require travel services like charter flights to and accommodation in, some of the remotest parts of Australia.
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Logistical challenges also include sourcing alternative transportation like rail and charter buses to regularly transport large groups of people on long journeys – comfortably and safely.
Before Corporate Traveller:
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Admin team was organising the large volume of bookings internally, leading to issues with resources and efficiency.
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No structured hotel program meant it was difficult to find appropriate accommodation at short notice.
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No formal financial processes in place.
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Limited reporting, reconciliation and expense management.
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Company keen to ‘future-proof’ its travel program to ensure if key contacts left the company, there would be systems and processes in place for the program to continue to operate efficiently.
The Corporate Traveller Solution:
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Assign a dedicated team to the account, including Account Manager and a Travel Manager.
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Streamline different program milestones including policy compliance review and technology customisation.
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Nominate key points of contact within the Angus Knight team.
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Streamline front-end booking process through CT’s online booking tool.
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Implement formal travel policy to foster relationships with suppliers and negotiate group rates for remote services.
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Implement expert reporting technology to benchmark reports by ‘deep diving’ into valuable travel data to achieve a complete picture of their travel dollar spend.
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Provide credit facility, payable monthly in arrears by Direct Debit.
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Implement a series of knowledgeable and responsive on-boarding and national training roadshows to teach staff about the functionality of various technologies.
Success:
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Implementing a formal travel policy made cost savings across the board on airfares, accommodation and total travel spend by using CT’s online booking tool.
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The sophistication of Corporate Traveller’s technology has meant it’s been easily adopted across the board, including by the CEO, who now often books his own travel in Serko
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Huge impact on the business in terms of savings both from a negotiation standpoint and in internal labour.
Ready to put every dollar to good use?
Whether you already have a travel partner in place - or are not sure if your business needs one - our expert advice will help you decide. Our blended approach to business travel management makes us truly unique, fill in the contact form to make an appointment with one of our dedicated travel experts today.
