Corporate Traveller Customer Case Study: Caravan HQ

 

CHQ Group gained financial and logistical control by switching to Corporate Traveller

Industry: Retail
Active Travellers: 50
Headquarters: Yatala, QLD

 

Caravan HQ is a family owned and operated Caravan dealership specialising in luxury Australian made RVs and Caravans. They are a team of passionate caravaners who specialise in providing unparalleled service to those who are looking for their dream caravan. 

“Corporate Traveller has revolutionised our travel management experience. The ease of transactions and access to corporate rates have not only saved us valuable time but also significantly reduced costs... The dedicated travel manager assigned to our account, Melissa, has elevated the level of personalised assistance we receive, instilling confidence and peace of mind. We highly recommend Corporate Traveller to any company seeking efficient, cost-effective, and reliable corporate travel solutions.” 
- Lachlan Thurecht, Human Resources & Systems Manager, Caravan HQ.

Corporate Traveller Customer Case Study: Caravan HQ

Background of CHQ’s travel needs: 

  • A mix of international and domestic travel needs. 

  • Travel for specific conferences and events – with a busy calendar of 35+ events annually.  

  • Group bookings for up to 50 people.

Corporate Traveller Customer Case Study: Caravan HQ

Before Corporate Traveller: 

  • Worked with a variety of smaller travel agents and managed some travel bookings in-house. 

  • Travel was challenging and costly, particularly with group bookings. 

  • Limited access to corporate rates resulted in unnecessary higher expenses. 

  • Difficult to consolidate travel expenses for visibility of spend. 

Corporate Traveller Customer Case Study: Caravan HQ

The Corporate Traveller Solution: 

  • Focus on providing a seamless transaction process. Efficiency matters. 

  • CHQ teams need to be able to book travel independently, while still falling within policy. 

  • Provide flexibility to defer accommodation bookings until after checkout. 

  • Provide open communication and prompt responses to inquiries. 

  • Offer real-time solutions to any last-minute challenges that arise. 

 

Corporate Traveller Customer Case Study: Caravan HQ

Success: 

  • A newfound independence relieved the logistical nightmare of organising and prepaying for accommodations months in advance. 

  • A seamless transaction process allows efficient booking experience.  

  • As a result of deferred accommodation bookings, there is greater financial control and adaptability. 

  • Dedicated travel manager exhibits “exceptional professionalism in efficiency and attentiveness.” 

  • Reporting and expense management capabilities provide valuable insights, aiding in tracking and controlling travel expenses. 

  • Total confidence and peace of mind in Corporate Traveller. 

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