With so much of today’s news dedicated to covering the darker side of COVID-19, here at Corporate Traveller we want to shine a light on the good news stories out there. We’ve received wonderful feedback from our customers on how our people are working around the clock to get their employees home safe to their loved ones, so here’s just a taste of that good news flavour!
This week we are profiling Corporate Traveller Account Manager Amanda Cengarle
Amanda Cengarle - Corporate Traveller Account Manager
How long have you been working at Corporate Traveller?
Almost 12 years.
What sets Corporate Traveller apart from the rest?
Being part of the CT team is like being part of a family. We have each other’s back, striving towards the same goals for our clients, our business and our people. Our culture is to be the best and make sure we have fun along the way!
What do you like best about your role?
I learn something new every day and no day is ever the same. I also get the chance to form relationships on so many levels with our clients and make a difference.
As I have a background as a travel manager, and an understanding of what our busy TM’s do day-to-day for our clients, I feel that I can help achieve the best results not only for our client, but also our people.
“The links to the COVID Hub and Dashboard, with SmartTraveller etc. has been gold. We have been using this daily and it's been a really useful tool to follow up info. From a service perspective, Peta has been amazing with her work on credits and providing info. Both of you have been spot on and have gone out of your way with everything - you've both been great. We are really thankful. Many thanks Amanda, much appreciated!” - Jayne Emmerson, National Operations Manager, Wallbridge Gilbert Aztec,
Tell us about your customer
My customer is Jayne Emmerson, National Operations Manager at Wallbridge Gilbert Aztec, and I’ve been managing their account for 18 months now.
Not only is Jayne a huge ambassador for us, the entire Adelaide team and travellers are advocates for our service, and in particular their amazing Travel Manager, Peta Gil.
When a client like Wallbridge Gilbert Aztec sees our value, this makes our relationship that much more meaningful and stronger, and this ultimately achieves the objectives and goals of both parties.
I truly believe it is the personal approach and high level of customer service and advice that Wallbridge Gilbert Aztec appreciates. We don’t just send through a report each quarter, we meet with Jayne for a quiet coffee at our regular coffee shop and have “a chat”. We constantly review our previous recommendations/objectives and plan together for the future. It’s always a team approach!
So what went down during COVID-19?
Jayne quickly found herself sinking in information and legalities of travel once the COVID-19 crisis hit. Although playing a pivotal role in the Travel Program, this hit hard and fast, and employees were turning to her for advice and travel policy updates were required often daily.
As soon as our COVID-19 dashboard was released we shared this with Jayne and the team. Jayne found this extremely useful and said she was on the site daily, often hourly keeping up to date with changes to ensure she was well equipped to handle employee questions which she was being bombarded with.
The dashboard helped Jayne and her team through quite a stressful and constantly changing period, and she gave us amazing feedback on our service during this time.
So after you’re done helping customers out of a travel crisis, what keeps you busy?
Guess what, travel is my passion – funny about that!
I’m a keen footy fan and can’t wait to get back to Adelaide Oval to see the Crows play again. I’m also a big fan of good restaurants/wineries, good company and good wine – what better place than Adelaide for this!
I love a doco, music is life and family is by far the most important thing in the world to me.